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6 Steps for Mediating Conflicts

Principal
ED040408
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Perhaps the cafeteria manager escorts two red-faced students to your office door: “Tom and Bill were fighting— again.” Or Susan rushes to the restroom in tears because Pam called her “trailer trash.” Or Linda threatens Carolyn, “You’ll be sorry! I’ll get you after school!” Fortunately, mediation helps students manage anger appropriately.

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